Can I change computers?
Yes. Your account is not bound to any computer: sign in on whichever machine you need. One account can work online in the plugin on one device at a time. Signing in on a new device automatically signs the old device out. You do not need to release or unbind a device, or contact support to switch. Website sign-ins are separate. For teams, each member signs in with their own seat account.
Does Pro cover my whole DMX stage, or only lighting?
Pro covers the DMX stage toolset, including fixtures and beams, pixel matrices and LED strips, DMX laser patterns, stage effects, fountains, machinery and kinetic fixtures. It also includes procedural scenery, crowd placement, screens and projection, patching, GDTF / MVR workflows, grandMA preparation and DMX recording. Choose Ultra when you also need laser content creation or external laser point clouds, NDI video input and recording, or hand-authored fixtures.
Are the 512 input universes the same in every plan?
Yes. Trial, Pro, Ultra, Enterprise and Education all support 512 input universes, with 512 DMX channels per universe, over Art-Net or sACN. Upgrading adds tools rather than a larger input allowance. How much a particular scene can run smoothly depends on the fixtures, effects, network and hardware.
Do I need Ultra to use lasers, screens or GDTF fixtures?
Not for the core workflows. Pro includes DMX laser fixtures with built-in patterns, screens and projection using project media or in-scene cameras, and supplied or GDTF-imported fixtures. Ultra adds the laser canvas, SVG / ILDA workflows and external point-cloud recording; live NDI sources and their recording; and FixtureBuilder for authoring fixture geometry, emitters, optics and DMX modes without code.
Which currency will I pay in?
WeChat Pay charges in CNY; card payments charge in EUR. Mainland China networks default to CNY and other or unrecognized regions default to EUR. You can switch before checkout. Each currency has its own price, not a live exchange-rate conversion. Your bank may charge conversion or cross-border fees; the final currency and total are shown before you confirm.
Will I be charged again automatically?
No. Every renewal is a new purchase you choose to make. We send expiry reminders, currently 30, 7 and 1 days in advance. The subscription dates shown for your order and account govern when access starts and ends.
Does my first purchase protect my renewal price?
Eligible paid individual orders establish a saved price for the same account, SKU and term. CNY and EUR prices are saved separately; changing the display currency does not reset them. Sign in to see your available renewal offers. Gifts, special discounts, upgrades and organization contracts are not automatically treated as standard price-protected renewals. Contact us if a historical order needs review. A hidden offer may remain available to its existing customers; a discontinued SKU cannot be purchased again.
How do billing details and invoices work?
For card checkout, enter the purchaser name, billing email, country and address. These details are saved with your order and passed to the payment provider for customer identification and invoicing. To request an invoice or correct details, contact yunsio@yunsio.com with your order number. After verification and issuance, available Stripe invoices can be viewed or downloaded in Account → Orders. A payment receipt or Stripe commercial invoice is not a Chinese VAT fapiao; applicable tax invoices are handled separately under local requirements. Payment does not automatically issue an invoice.
When does the trial start?
It is granted when your account is first created and starts immediately. Downloading or launching the plugin later does not restart it. The trial’s duration and modules are listed above. Trial use and trial-period outputs are non-commercial; each account gets one trial, and each device can use one trial account.
Can I move from Pro to Ultra?
For a change during an active subscription, contact yunsio@yunsio.com so we can confirm the remaining term and activation arrangement. Do not place an extra order expecting the subscriptions to switch automatically. After expiry you can choose Ultra directly.
What happens to my work after expiry?
Paid editing features stop, but your original projects and lawful exports remain yours. Packaged outputs created under a valid license run without online license verification. Projects that depend on paid plugin modules may no longer be editable. Built-in assets cannot be extracted or resold as standalone resources; trial-created outputs are not for commercial use.
Can I use the editor offline?
Account sign-in and periodic license checks require a connection. Brief interruptions do not affect rights already verified in the current editor session; starting offline leaves paid modules unavailable until a check completes. If your project must remain offline long-term, contact us before buying about a separately agreed offline license. This does not change the normal account-sign-in rule: no device binding and no release step when switching computers.
What is the refund policy?
You may request a full refund within 7 days of payment with no more than 48 hours of cumulative actual use. Between days 7 and 30, a material defect affecting the main use that remains unresolved after a reasonable repair period may qualify for an agreed refund. Enrolled education seats are generally non-refundable. Statutory rights and remedies for duplicate charges, non-delivery and other specified cases remain unaffected; see the full Terms.
What does SuperTailor add to FixtureBuilder?
FixtureBuilder provides an editor for conventional fixture authoring without code. SuperTailor provides Enterprise customers with agreed C++ custom-development rights for more specialized workflows and requires Unreal Engine C++ expertise. It does not transfer ownership of SuperStage source code or include custom development services unless separately agreed.